Pivot Insulin Delivery System Website Privacy Policy

Ensuring Your Privacy and Security

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Introduction: This privacy policy outlines how Pivot Insulin Delivery System, a diabetes pump manufactured and sold by Modular Medical, Inc., collects, uses, and protects information from patients, health care providers, and caregivers who visit our website. In addition to complying with federal and California state privacy requirements, we adhere to the Washington My Health My Data Act (WMHMDA) and other applicable consumer health privacy laws. Our practices are designed to ensure your consumer health data is processed responsibly and transparently.

Definition of Consumer Health Data: Consumer health data refers to any information that identifies or can be reasonably linked to an individual and relates to their health status, health conditions, or medical care. As defined by WMHMDA, this includes data about diagnosis, treatment, medications, biometric readings, and any information collected to provide health-related services.

Information Collected: We collect consumer health data that you provide directly, such as your name, contact details, medical device usage information, and inquiries about your health or treatment. Additionally, we may gather device identifiers, browsing activity, and analytics data that could be linked to your health status or care. All data collection is limited to what is necessary for providing our services and meeting legal requirements.

How Information Is Used: Your consumer health data is processed to respond to your questions, manage your account, deliver product updates, and improve our services. We handle this data in compliance with WMHMDA and other privacy laws, ensuring transparency and limiting use to authorized purposes. Modular Medical does not use consumer health data for purposes unrelated to your care or for targeted advertising.

Information Sharing: We do not sell your consumer health data. When sharing data with trusted third parties, such as partners who help operate our website or provide customer support, we require them to uphold strict confidentiality and comply with WMHMDA and other relevant privacy laws. All third parties are contractually obligated to protect consumer health data and restrict its use to permitted purposes.

User Rights: Under WMHMDA and other consumer health privacy laws, you have the right to access, correct, and request deletion of your consumer health data. You may also request information about how your data is processed and shared. To exercise these rights, please contact us using the information provided on our website. We are committed to honoring your requests in accordance with applicable laws and ensuring your privacy is protected.

Security Measures: We use industry-standard security technologies and procedures to protect your information from unauthorized access, loss, or misuse. Our safeguards include encryption, secure servers, and regular security reviews.

California Privacy Rights: If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). This includes the right to know what personal information we collect, request deletion, and opt out of certain data sharing. To learn more or exercise these rights, please contact us.

Children's Privacy: We comply with the Children's Online Privacy Protection Act (COPPA). Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If we discover that such information has been collected, we will promptly delete it.

Changes to Policy: We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy regularly. If significant changes are made, we will notify you through our website or via email.

Contact Information:If you have questions about this privacy policy or wish to exercise your rights, please contact us at:

Email: privacy@modular-medical.com
Mail: Pivot Privacy Team, 10740 Thornmint Rd, San Diego, CA 92127
Phone: (858) 800-3500

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The Pivot™ Insulin Delivery System is indicated for the subcutaneous delivery of insulin at set and variable rates, for the management of diabetes mellitus in persons requiring insulin, for individuals 18 years of age and greater.

The Pivot™ Insulin Delivery System is contraindicated for use in diagnosing diabetes mellitus. It should not be used by patients who do not have adequate hearing and/or vision to recognize all system functions, including status indicators and alarms. Pivot™ is also contraindicated for patients who are unable to manage their diabetes therapy; who are unwilling to perform a minimum of four (4) blood glucose measurements per day; or who are unable or unwilling to use the system as described in the User Guide. Additionally, Pivot™ should not be used by patients who require basal insulin rates greater than 4 U/hr or less than 0.5 U/hr, or with insulin brands or concentrations other than Humalog® U100 insulin or Lispro U-100 (Generic Humalog®).

WARNING: Do not start using the Pivot™ Insulin Delivery System or change any settings unless a healthcare provider has trained you. Always follow your healthcare provider’s instructions. Using the system the wrong way may deliver too much or too little insulin. This can cause low blood sugar (hypoglycemia) or high blood sugar (hyperglycemia).

The Pivot™ App is currently compatible with iOS version 26.0+ and the following phone models: iPhones 12, 12 Pro, 12 Pro Max, 13, 13 Pro, 13 Pro Max, 14, 14 Plus, 14 Pro, 14 Pro Max, 16e, 16, 16 Plus, 16 Pro, and 16 Pro Max.

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